Terms & Conditions
Last Updated: 23rd October, 2025
Welcome to Kohl & Spice (www.kohlspice.in). By accessing or purchasing from our site, you agree to these Terms & Conditions. Please read them carefully. If you disagree with any part, please do not use our website.
1. Eligibility & Account
You must be at least 18 years old or using the site under supervision of a guardian.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
2. Products & Orders
All products are offered subject to availability. Prices, offers, and formulations may change without notice.
We reserve the right to refuse or cancel any order (including suspected fraud, inaccurate pricing, or inventory issues). If we cancel, we will refund any payment received.
3. Payments
Payments are processed securely through third-party gateways. We do not store card or bank details. You agree to provide accurate billing information and authorize charges for your orders.
4. Shipping & Delivery
Shipping timelines provided at checkout are estimates. Delays may occur due to logistics or external factors. Title and risk pass to you upon delivery.
5. Returns & Refunds
For hygiene and safety, opened products are generally not returnable. If you receive a damaged, defective, or incorrect item, contact us within 48 hours with your order details and photos at support@kohlspice.in.
Approved refunds will be processed to the original payment method; timelines may vary by bank.
6. Use of Content
All content (text, images, graphics, trademarks) is owned by Kohl & Spice or licensed partners. You may not copy, reproduce, distribute, or create derivative works without prior written consent.
7. User Conduct
You agree not to misuse the site, interfere with security, submit false information, or attempt unauthorized access. Any fraudulent or abusive behavior may lead to account termination and legal action.
8. Disclaimers
Skincare results vary by individual. Always patch test and consult a dermatologist if you have specific concerns. The site and products are provided “as is” without warranties of any kind, express or implied, to the fullest extent permitted by law.
9. Limitation of Liability
To the fullest extent permitted by law, Kohl & Spice is not liable for indirect, incidental, or consequential damages arising from use of the site or products. Our total liability for any claim is limited to the amount you paid for the product or service in question.
10. Changes to Terms
We may update these Terms & Conditions periodically. Continued use of the site after changes means you accept the revised terms.
11. Contact
For questions about these Terms, please email support@kohlspice.in.