Privacy Policy

Last Updated: 23rd October, 2025

At Kohl & Spice (www.kohlspice.in), we value your trust and respect your right to privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our website.

By accessing or using our website, you agree to the terms of this Privacy Policy and consent to the processing of your information as described below. This policy should be read together with our Terms & Conditions.

 

1. Information We Collect

You may browse our website without sharing any personal details. However, we may collect personal information when you:

  • Register or create an account on our website
  • Place an order or subscribe to our services
  • Participate in surveys, contests, or promotions
  • Contact us by email, phone, or through customer support
  • Interact with us on social media

The types of personal information we may collect include:

  • Name, email address, phone number, and billing/shipping address
  • Transaction details (excluding credit/debit card or banking information)
  • Records of communications and service interactions
  • Technical information such as IP address, browser type, and location data
  • Note: We do not collect or store your credit/debit card details. Payments are securely processed through third-party payment gateways.


2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate order confirmations and shipping updates
  • Improve our website, services, and user experience
  • Personalize your shopping experience
  • Send product updates, promotional offers, or newsletters (only if you opt in)
  • Respond to your inquiries or customer service requests

3. Cookies and IP Addresses

We use cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and login information
  • Improve site performance and navigation
  • Understand user behaviour for analytics and marketing

You can disable cookies through your browser settings, but some parts of the website may not function properly without them.

Your IP address and browser information may be collected for analytics and security purposes. This data does not personally identify you.


4. Marketing Communication

If you provide your contact details, we may send you:

  • Marketing emails or newsletters
  • SMS or WhatsApp updates about offers and product launches
  • Service-related messages or updates about your orders

You can opt out of promotional communication at any time by clicking the “unsubscribe” link in our emails or contacting us at support@kohlspice.in.

 

5. Sharing of Information

We do not sell or rent your personal data to third parties. However, we may share information with:

  • Trusted third-party vendors who help us operate our website, deliver products, send communications, or process payments
  • Analytics and advertising services such as Google Analytics, Meta (Facebook/Instagram), etc., for understanding and improving our performance
  • Legal authorities, if required by law or to protect our rights

All third parties are bound by confidentiality agreements and may not use your information for any other purpose.

 

6. Data Security

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Website. However, no security system is perfect, and we cannot guarantee that information about you will remain secure in all circumstances, including the security of your data during transmission or the security of data on your device. There is always a risk that a third party might unlawfully access your personal information. We shall not be liable to you for any loss, damage (whether direct, indirect, consequential, or incidental) or harm caused to you due to the unauthorized access or misuse of the personal information by any third party.


7. Your Rights and Choices

You may:

  • Update or correct your personal information
  • Withdraw consent or request deletion of your data
  • Opt out of marketing communications

To do so, please contact us at support@kohlspice.in.


8. Third-Party Links and Platforms

Our website may contain links to third-party sites or social media platforms.
 We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before providing any personal information.


9. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date.
 We encourage you to check this page periodically to stay informed of any changes.


10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact us at:
support@kohlspice.in